iPad is still king. Last month we had the report of customer satisfaction smartphones Apple in which I occupy the first place, because today JD Power shows the level of satisfaction of tablets and once again Apple is still on the throne, followed by Samsung, while Asus and Acer levels falls below the mid line in the study.
Apple ranks first in satisfaction with a score of 830 and is above all in almost all aspects except cost. Samsung ranked second with a score of 822 and achieved above average scores in terms of features, style, design and price.
Power notes that the decline in prices in the tablets has resulted in a decrease in overall satisfaction in Apple, however, all other features Apple still on top. The report also provides some other findings from the sales of the tablets, as well as shopping habits and brand loyalty September 2013 to February 2014.
As new brands inroads is this market and the average price of buying low, overall satisfaction decreases tablets, according to JD Power.
Report By JDPower
When you buy the number one reason is price 25% of Tablet owners gave this as the main reason for the choice of the brand, compared to 21% or did in 2013. Features that offered and the reputation of the brand, the following reasons are having a 22% and 21% respectively.
The study involved a survey of 2500 people which acquired a tablet between September 2013 and February 2014, and became 5 indicators relevant to the user experience within which included: performance (28%), ease of operation (22%), features (22%), styling and design (17%) and cost (11%).
The report uses experiences of 2,500 tablet owners between September 2013 and February 2014 with five indicators related to user experience, including performance (28%); ease of operation (22%); features (22%); styling and design (17%); and cost (11%).
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